Saving our planet; one bag at a time

December 28, 2007

Oh happy day! Another happy customer!!!

Filed under: Branding, Environment, Happy customers — Kaajal @ 2:27 pm

I was nervous about ordering something with only a picture from halfway around the world, but you made me a believer.

My daughter Kaajal got this mail from Margie Shepherd a few days back. What a thrill we get when a customer takes the time to write and say such wonderful things. This is one of the nicest things about being in this business.

“The bags just got in! They look beautiful - I love the wide, heavy handle, heavy material, stitching, print - everything. Thanks so much for your patience, care, and for the polite way you do business.

We have already sold a few hundred of the bags, and I know we’ll sell them all quickly - finally people are interested in the environment, and these really help, as well as carry a clever message.

I want to thank you for such wonderful business dealings throughout the whole process of ordering these bags. Response to every inquiry was fast and so polite. Your charts with features and pricing were clear. Our special size requirements were handled like they were no problem at all. You answered all of my many questions.

And when the bags came, we were blown away - the canvas is sturdy, the braided handles are great, I didn’t expect the extra braided ribbon on the edge… We all love them! Thank you for the help all along the way. I was nervous about ordering something with only a picture from halfway around the world, but you made me a believer.

I’m attaching a picture - I hope you can open it. You can use anything I said in part or whole, and put me down as a reference to anyone looking to do the same!

Here’s a note I got today from the mother of one of my students:

Ms. Shepherd,

Just used the cloth bags I bought…they’re great! What would have taken 5 plastic bags, was contained in just 2 cloth bags. And I even got to say, “neither, thanks” when the checker inevitably asked, “paper or plastic?” Thank you again for selling the bags!! Happy holiday. Best, Debbie

Margie Shepherd

1 Comment »

  1. smart move with the tagline mate~~~neither thanks~~~very creative~~haha

    Comment by rambhai — February 2, 2008 @ 5:36 pm

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